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Frequently Asked Questions - AU

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What is included in the Britz Campervan rental rate?

Rates include:
  • Unlimited kilometres
  • Vehicle insurance (excess applies. See Insurance question below)
  • Kitchen equipment
  • General equipment
  • 10% GST
  • 24 hour Customer Care helpline
  • 10% discount off powered sites at BIG4 Holiday Parks
  • Travel Wallet including country map, campground guide, safe driving tips
  • makeTracks complimentary magazine, including discounts to attractions
  • Linen and bedding kit
  • Extra driver fees

What do I get in a Britz Campervan?

When you get your Britz Campervan you’ll find a gas stove and fridge and even a microwave, toilet and shower in most models.

  • Plates & bowls
  • Cups & glasses
  • Knives, forks & spoons
  • Bottle/can opener
  • Mixing bowls
  • Saucepans & frying pan
  • Cooking utensils
  • Chopping board
  • Kettle & teapot
  • Ice cube tray
  • Tea towels
  • Toaster
  • Electric Jug
  • Toilet chemicals
  • Dustpan and brush
  • Fire Extinguisher
  • Bucket & hose
  • Broom
  • Matches
  • Coat hangers
  • Vehicle Operation Guide
  • First Aid Kit (to be purchased if opened)

The above Kitchen and General equipment are not included in the Britz Rookie. The Rookie comes with a picnic pack backpack that contains plates, cups and cutlery for two people. Two camping stools and a picnic table are also included.

If you’d prefer not to bring your own linen or sleeping gear, you can hire a Linen & Bedding Kit from us for $35 per person per rental. Britz also has an extensive range of additional hire items including picnic tables, picnic chairs, awnings and baby seats.

It’s a great idea to pack your belongings into soft bags instead of suitcases as they take up less room and can easily fit into the storage compartments in the campervans.

Do I need a special licence to drive the Britz?

No, all you need to drive your Britz is a full (non-probationary) resident country driver’s licence. If your licence is not in an English format, they also need to see a valid International Drivers licence.

How old do I need to be to drive the Britz?

Drivers must be 21 years of age or over. If you are over the age of 75 years, a medical certificate is required at time of vehicle collection stating you are medically fit to operate a motor vehicle.

What is the minimum rental duration?


  • Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles are required to be collected and returned with business hours.
  • Minimum rental period is 5 days, with the exception of one-way hires, which are subject to a 7-day minimum hire requirement.
  • Collecting in the following dates will have a minimum hire requirement of 7 days:
    - Explorer, Escape and Frontier rentals from Sydney with a collection date during the week of the V8 Supercar Bathurst round (generally held in October)
    - Explorer, Escape and Frontier rentals from Melbourne with a collection date during the week of the MotoGP event at Phillip Island (generally held in October)
  • Rentals collecting between the 15 December and 5 January will have a minimum hire requirement of 10 days for the following vehicles: Explorer, Escape and Frontier
  • Minimum rental periods are subject to change during peak periods.

Can I pick up the Britz in one city and drop it off in another?

One-way rentals are available between all their branches, including Hobart and the mainland (4WD’s on request). Britz locations include Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth & Sydney. One-way hires require a minimum rental of 7 days and a one-way fee of AU$250 applies to Cairns, Brisbane, Sydney, Melbourne, Hobart and Adelaide with an AU$350 fee for Darwin, Alice Springs, Perth and Broome.

An additional remote location fee of AU$650 applies to all rentals picking up or dropping off in Broome. Only one fee is charged per vehicle and it is in addition to the one-way fee, if applicable.

A 3% Admin Fee applies to prices listed.

Can I pick up or drop off my Britz at the airport?

HOBART: Their Hobart branch is located at the airport.
ALL OTHER BRANCHES: All other branches are located within a close proximity to the airport. Taxis and public transport services are available.

What time can I pick up and drop off my Britz?

Britz branches are open daily, closed Christmas Day.

The following branch hours apply:

Brisbane, Sydney, Melbourne, Hobart, Perth, Adelaide
1000 - 1600 hours     1 May to 31 August
0730 – 1600 hours     1 September to 30 April

Alice Springs, Darwin, Broome, Cairns
0730 - 1600 hours     1 May to 31 October
1000 – 1600 hours     1 November to 30 April

Vehicles must be collected/returned by 1530 hrs.

They suggest you allow one hour for the check-in/check-out process. To save time you can fill out our online pre-registration form. By providing them with your details in advance their branch staff can process your rental vehicle faster, allowing you to get on the road with a minimal wait time.

The Conditions Flyer (that will be presented to you to sign at time of pick-up) is also available for you to read here prior to arrival.

Can I change the vehicle type that I originally booked?

If you would like to take a larger vehicle and your preference is available, the additional charge will be taken when you pick the vehicle up. If you want to downgrade to a smaller vehicle, you will not be given any refund.

Can I change the date and destination of drop-off during my hire?

If you want to extend your hire, you must get authorization from the Britz reservation or scheduling departments, as it will be due to availability. The extra cost of the rental will be charged to your credit card.

If you return the vehicle early, for any reason, there is no refund.

If you want to change the destination of drop-off, you must get authorization first from the reservation or scheduling departments. An additional charge of up to AU$700 may apply.

A 3% admin fee applies to prices listed.

Do I have to pay for more than one driver?

Yes. Campervan rentals and the Rookie are subject to an Extra Driver Fee of $3 per day (capped at 50 days) for each additional driver.

Do I get any discounts for hiring in Australia and New Zealand?

Yes you do. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Britz and Maui can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If you make another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period, however, the original booking/s will not qualify for a discount if applicable.

2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.

What Accident Protection/Insurance Cover options do you offer?

Your daily rental rates include standard protection, where you leave an AU$7,500 bond, which will be debited to your credit card. This amount is held as your excess. For this reason it is important that your credit card has sufficient funds available so as not to exceed your withdrawal allowance.

They offer options to reduce that excess:

Excess Reduction Option 1

  • 2WD – AU$25 per day (maximum charge of AU$1250)
  • 4WD – AU$30 per day (maximum charge of AU$1500)

The excess is reduced to $2500 for 2WDs and $3500 for 4WDs. This is held as your security deposit. This amount will be debited to your credit card.

Excess Reduction Option 2

  • 2WD - AU$42 per day (maximum charge of AU$2100)
  • 4WD - AU$49 per day (maximum charge of AU$2450)

The excess is reduced to Nil (2WD) & $500 (4WD). The security deposit of $220 (2WD) or $500 (4WD) is recorded as an imprint against your credit card when the vehicle is collected.

Excess Reduction Option 2 is included in the Britz Bonus Pack.

A 3% admin fee applies to prices listed.

4WD Easy Cover Option:

AU$250 per hire.

In addition to Excess Reduction Option 2, this one-off payment of AU$250 per hire for 4WD provides a NIL excess  and covers you for accidental damage to the overhead and underbody sections of the 4WD Campervan, unlimited tyre and windscreen cover and towing and vehicle recovery costs from 4WD roads where permission from Britz to travel on these roads has been granted. It does not cover single vehicle roll-over.

A 3% admin fee applies to prices listed.

All debited bonds (plus any other credit card transactions) are subject to a 2% credit card surcharge for Visa and Mastercard and 4.5% for American Express in addition to the bond amount. This surcharge is refunded when the bond is refunded for Visa and Mastercard holders. For American Express the 4.5% is not refunded when the bond is refunded.

Don’t forget to check that your credit card has the funds available and that the amount does not exceed your daily withdrawal allowance.

What Credit Cards do you accept?

They accept Visa Card, MasterCard and American Express. Please note, a non-refundable surcharge of 2% will apply to all Visa and Mastercard credit card transactions. A 4.5% fee is applicable to American Express cards.

What happens if I cancel my booking?

If you cancel your Britz campervan or 4WD, the following fees will apply:

If cancelled up to 22 days prior to pick-up .............. No Fee
If cancelled from 21 to 7 days prior to pick-up ........ 20% of Rental
If cancelled 6 to 1 days prior to pick-up .................. 50% of Rental
If cancelled on day of pick up or No-Show .............. 100% of Rental
If vehicle is returned early for any reason .............. No refund available for the unused days

Can a baby seat be fitted to any of your campervans?

Booster seats (to accommodate children between four and six years) can be fitted to all Britz vehicles. Whilst it is legal for a child between these ages to sit in the front passenger seat, Britz does not recommend any child under 8 years sits in the front seat.

Baby seats (to accommodate babies and toddlers under four years) can be fitted to the Voyager, Explorer, Escape, Frontier, and Safari 4WD. Children under four years of age cannot travel in the HiTop, Elite, Bushcamper 4WD or Challenger 4WD.

Britz offers baby and booster seats for hire if you need one. For specific details about where your child will sit during travel, please ask your consultant.

Are there restrictions on where I can drive the Britz?

2WD campervans can only be driven on sealed/ bitumen roads. The only exceptions to this are well maintained access roads of less than two kilometres to recognized campgrounds and the roads on Kangaroo Island (South Australia). Should you wish to travel on an unsealed road that is greater then two kilometers in length to access a recognized campground special permission can be arranged pending road condition, weather and distance. Please discuss with your consultant.

4WD campervans and cars can also be driven on recognised tracks.

4WD vehicles may only travel to the following areas with the written permission of Britz (please contact the local Branch for further information): Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the Plenty Highway, Gibb River Road, Burke Development Road from Chillagoe to Normanton and Savannah Way from Normanton to Borroloola, Fraser Island, Finke Road (between Alice Springs and Oodnadatta), Central Arnhem Road and Arnhem Land in general.

Vehicles are not permitted on the Canning Stock Route, the Lost City in Litchfield Park, to Cape York between the months of December to May, the Telegraph Road section of the road to Cape York, the Old Gunbarrel Highway, Boggy Hole (Finke Gorge National Park) and the Old South Road from Maryvale to Finke, at any time.

Britz reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

Where can I camp in the Britz?

Australia has an extensive network of holiday parks in all major tourist centres and in most towns. We recommend BIG4 Holiday Parks where all Britz campervan rental customers receive a 10% discount off BIG4 site fees. They offer excellent recreational facilities, as well as resources to dispose of your waste water. They also have provision for you to plug the vehicle into electricity.

How long does the battery system last?

Britz vehicles have two batteries – one to run the engine and the other to operate the living equipment such as the fridge and lights. This battery will remain charged for approximately 12 to 14 hours. If you flatten the battery you can switch on the engine to start it again, but, you will need to plug the vehicle into 240V mains power for the battery to fully recharge.

Do you have any vehicles with automatic transmission?

The Britz Voyager, Britz Elite, Britz Explorer, Britz Escape and Britz Frontier have automatic transmission.

Do you have any Vehicle Assistance while I am on the road?

Yes. Phone Freecall 1800 331 454. If there is a problem with the vehicle, please call within 24 hours to give us the opportunity to solve the issue. As our Customer Care Partner, BIG4 Holiday Park staff are also familiar with the Britz vehicles (non-mechanical) and can help you out on the day to day operation of the campervan, whilst you are in their Park.


The purpose of this page is to answer frequently asked questions Britze receives from customers. For full Britz Campervan and 4WD Terms and Conditions, please read the Britz Terms & Conditions or Rental Agreement.

Britz Domestic Terms & Conditions
Britz International Terms & Conditions


Illustrations and text in any of our documentation, brochures and this website are subject to change. Images are a representation only of the vehicles and products depicted. Variances in vehicles offered for rental may occur due to substitutions made by Britz or modifications and/or changes to the vehicle design made by the manufacturer.

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