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Car Rentals - Frequently Asked Questions - AU

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What is included in the rental rate?
* Unlimited kilometres
* Vehicle insurance (excess of AU$220 applies)
* A premium location surcharge of 5% in “Airport” rates
* Extra driver fees
* Vehicle Registration Surcharge
* 24 hrs road service help line (toll free)
* 10% GST and Stamp Duty

Is there a minimum rental duration?
Rental Car hires are calculated on a 24 hour basis. The minimum rental period is one day for all east coast locations and Perth where pick up and return is the same location or within the same city.

Minimum rental period for NT locations is three days. The exception is when pick up is from either Alice Springs or Ayers Rock and return is either Alice Springs or Ayers Rock (hire must be one-way). See next section for one-way hire details.

Where can I pick-up or drop-off a Maui Rental Car
Maui Rental Cars are not collected from the standard Maui branches. They have separate airport and locations city locations in Melbourne, Sydney, Brisbane, Cairns, Darwin, Alice Springs, Ayers Rock Airport, Perth, Adelaide and Hobart.

Can I pick-up a Maui Rental Car in one location and drop it off in another?
One-way rentals are permitted between Cairns, Brisbane, Sydney, Melbourne and Adelaide. The minimum hire requirement for one-way rentals between these locations is three days. Listed cities includes both airport and non-airport locations.

Rentals between the city and the airport within the same city have a minimum hire requirement of one day. The exception is for NT locations, which have a 3-day minimum hire requirement at all times. The exception is when pick up is from either Alice Springs or Ayers Rock and return is either Alice Springs or Ayers Rock (hire must be one-way). In this instance, a minimum hire requirement of one day applies. A one-way rental fee of AU$165.00 will apply where the rental is one or two days. Rentals of three days or more will not be subject to the one-way fee.

One-way hires are not allowed out of or into the states of Tasmania, Western Australia and the Northern Territory.

Can I pick-up or drop-off the Rental Car at the airport?
Yes. They offer airport locations in Melbourne, Sydney, Brisbane, Cairns, Darwin, Ayers Rock, Perth, Adelaide and Hobart. A 5% airport concession surcharge applies to these locations. This will automatically be calculated in your quote if you select one of these options.

Do I need any special driver’s licence requirements?
A non-provisional and non-probationary resident country driver’s licence is to be presented at time of rental. If your licence is not in an English format a valid International Drivers licence is also required. When an international driver’s licence is being presented the domestic licence must also be presented. The primary hirer must hold both a valid drivers licence and a credit card for identification purposes.

Do you have any vehicles with automatic transmission?
All Rental Cars (with the exception of the Economy Car, ECMR) feature automatic transmission.

Are there age restrictions for driving the Rental Car?
Drivers must be between 21 and 75 years of age for car rentals. Drivers need to be between 25 and 75 for 8 seater van (IVAR) collecting from locations in the Northern Territory.

What about Vehicle Protection Coverage?
The hirer is responsible for the “the excess” being the first AU$220.00 of the cost of damage to third party property or to the rented vehicle, including windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

Single vehicle accident liability within NT and Broome is the first AU$1,650.00.

What are your cancellation fees?
There are no cancellation fees.

Is there an additional charge for more than one driver?
No this is included in your hire.

Can a baby seat be fitted?
A baby or booster seat can be fitted in all Rental Cars. They recommend you pre-book baby seats over the Australian school holiday period to avoid disappointment. During this time baby seats are on a request basis only. Booster seats are on request at all times.

Do you have Vehicle Assistance while I am on the road?
Yes, they do. You will receive a tollfree number at time of pick up. You can phone at any time within 24 hours to give them the opportunity to solve the issue.