Questions & Answers
What currency is used on board?
All prices on board the ships are in Australian dollars.
What are the banking and credit card facilities on board?
The Purser’s Office accepts cash, credit cards and travellers cheques and can change some local currencies (notes only), but cannot accept personal cheques. On board, the Purser’s Office is the only place where credit cards can be used, and there are NO EFTPOS or ATM facilities. Credit cards accepted on all ships include Visa, MasterCard and American Express. As with any land based hotels, authorisation holds are placed on credit cards as expenses are charged to the card. Authorisation holds can remain on your credit card after your return from the cruise, until released by your issuing bank. This may prevent the use of your credit card in the event that the credit card limits are exceeded. Please let us know if you are unable to use your credit card. Please note that Debit Cards (ie cards without a credit facility) are not accepted as a payment option for your on board portfolio.
What is a Cruise Card?
As you embark, you receive a personalised Cruise Card. The Cruise Card has a record of your allocated restaurant and dining sitting (except on Pacific Dawn) printed on it for your convenience. The Cruise Card can be used on board anywhere you would normally use cash, credit or EFTPOS. In fact, in the duty and tax-free shops, Lotus Spa™, Hair and Beauty Salon, or to buy food and drinks, your Cruise Card is the ONLY form of accepted payment. It is also used in the Casino, Medical Centre and can be used to tip in appreciation of service.
What about tipping?
During your cruise, many members of their on board staff will provide you with excellent service and tipping is simply the traditional way of saying ‘Thank You’. Although tipping is voluntary and at passengers’ discretion, they are frequently asked by passengers to recommend an appropriate daily amount. Their suggested tipping amount is AUD7.50 per passenger (aged 13 years and over) per day. For passengers’ convenience, P&O Cruises has introduced a method of tipping that makes it easier to reward staff for their excellent service. The suggested amount will be added to each passenger’s (aged 13 years and over) on board account on a daily basis. This allows for the collection of tips without the need for cash and helps to ensure all staff who have served you are rewarded. Of course the level of tipping remains a very personal matter and is very much dependent on the level of service provided. They offer passengers the option of adjusting or removing the standard daily charge at any time during their cruise, or directing it to specific staff who have provided excellent service. Staff at the Purser’s Office will be delighted to assist passengers in relation to any queries they may have about their tipping amount.
Are there double beds on board? Will the beds push together?
Most cabins on board Pacific Sun and Pacific Dawn can be configured to queen size provided the upper berths are not being used.
What type of electrical sockets are on board?
All cabins are fitted with an Australian 3-point plug or adaptor, providing 220/240 volts at 60 hertz. If you are travelling with any medical apparatus please advise us at time of booking, so they can send you an information sheet and ensure that your apparatus will operate on board.
Should I bring my hairdryer or shaver?
For safety reasons they ask passengers not to use their own electrical appliances (except electric shavers) on board. A hairdryer is available in your cabin or by request from your cabin steward.
Are there safety deposit boxes?
Yes. A minimum of one safety deposit box is located in every cabin.
Passports and visas
Please see Booking Conditions for passport and visa requirements.
Dress at sea
What do I wear?
During the day, casual clothes are suitable. After 5:30pm, smart casual attire is required in the public lounges and restaurants or as published in the ship’s newsletter. On formal evenings, the dress for men is a suit, or jacket and tie, and for women, an evening or cocktail dress.
How many formal nights do you have on board?
On cruises of up to seven nights duration there are usually one or two formal nights, with up to three formal nights on longer cruises.
Are there theme nights on board?
Cruises of seven nights or more usually feature theme nights for passengers to dress up and join in the fun. These theme nights may vary from cruise to cruise. Costume attire may also be purchased on board. You will be notified of the themes once on board through the ship’s newsletter.
How do I find out about shore tours?
Shore tours can be viewed on P&O Cruises website. An Island Discoveries Shore Tours programme and booking form will be sent to you with your tickets, or visit their Shore Tours desk on board.
What is the approximate cost of a shore tour?
Tour costs vary depending upon the level of interaction, activities and inclusions. They have a wide range of touring options for all age groups and tour prices start from approximately AUD20, depending on your itinerary.
Can I pre book my shore excursions prior to travel?
Yes. Simply complete the Tour Reservations Booking form found in your Pre-Cruise documentation wallet and either mail or fax it back to them. In order to process your selections, they must receive your completed form by the closing date listed on the Tour Reservations Booking form, which is 14 days prior to sailing.
How can I be sure I am confirmed on the shore tours that I want?
To avoid disappointment, please reserve your tours as early as possible. Many tours have limited capacity and sell out quickly. Reservations are made on a first come, first serve basis. If the specific tour time you requested is fully booked, P&O Cruises may schedule you on an alternative departure that corresponds with your other tour selections. If your tour of choice is not available they will put you on a waitlist and attempt to obtain more space on the tour.
Can I still go on a shore tour if I have a physical disability?
Yes, you can still participate in some shore tours. However, access to tender ports may be restricted. Please contact us for further information. Their shore tours staff will happily arrange a hire vehicle on your behalf and suggest suitable tour itineraries, please note that any additional costs incurred are the responsibility of the passenger.
General questions and services
Do I need travel insurance?
We strongly recommend that you take out comprehensive international travel insurance, see Booking Conditions for more information.
What should I do if I suffer from motion sickness?
If you are concerned about motion sickness, they recommend you purchase medication before you leave home. Tablets or special magnetic arm/wrist bands can assist and it’s best to take tablets just before sailing to prevent illness. Motion sickness can be effectively treated on board; homeopathic tablets are usually available for purchase on board or treatment can be provided by the ship’s doctor.
Can my friends see me off? Can they come on board?
Friends can see you off at the terminal, however for security reasons, visitors are not permitted on board the ship.
How do I keep in touch with home?
All of their ships have computers on board for internet access and emails. You will need your own account such as Hotmail or Yahoo. There are also wireless facilities, word processing facilities and a printer. Internet access is available for a fee. Please note that internet access is subject to satellite coverage. Satellite phone and internet charges are more expensive at sea than on land. Please see the Purser’s Office for details. Phone cards are also available for purchase on board so you can make external phone calls from your cabin. Mobile phone coverage may not be available in all regions throughout your cruise.
If I have an after hours emergency prior to departure, who can I contact?
Simply call the after hours passenger care line on 13 24 69 and follow the prompts.
Where can I do my laundry?
Dry cleaning, self service laundromat and pressing facilities are available on board Pacific Sun and Pacific Dawn at a charge.
I would like to arrange something for a special occasion on board. What is available?
They can help you celebrate on board or arrange something special for a friend or loved one – even renew your wedding vows! Call our friendly staff about celebration services, including wine and floral arrangements. Please note, pre ordering and payment of flowers is required at least 21 days prior to sailing and pre ordering and payment of wine is required at least seven days prior to sailing.
What services do you have available for groups travelling together?
Not only can you get great discounts and bonus packages as a group on select sailings, you’ll also have access to a number of on board services. These include meeting areas, audio/visual equipment, cocktail parties with canapés, entertainment, children’s parties, invitations, group photos and cakes. Please note, charges may apply. Speak to us for further details.
What duty and tax-free shopping is available on board?
Duty and tax-free shopping on board includes liquor, perfume, digital cameras, fine jewellery, watches and giftware, all at great savings against Australian domestic retail prices. Duty and tax-free shopping is not available on Australian coastal cruises, except Queensland cruises featuring Willis Island.