Queensland Rail Terms & Conditions

Queensland Rail Travel train Holidays

An Australian holiday experience with Queensland Rail offers you the largest and most comprehensive range of holiday options in Australia incorporating the most memorable long distance and travel train and tilt train experiences.

Travel in style, make new friends, learn about Australia’s history and kick back and enjoy the scenery in comfort on one of Australia’s iconic rail journeys.

There is no better way to see our amazing country than with rail – travelling in style and comfort through some of Australia’s most scenic landscapes. Queensland Rail is more than just rail. Let us combine car hire, rail, tours and accommodation to help you plan your Travel train and Tilt train holiday.


Bookings can be made up to 325 days in advance

When requesting/making a reservation, please provide the following information:

  • Dates of travel
  • Departing and arriving station (e.g. Brisbane to Rockhampton)
  • Train (e.g. Tilt Train, Spirit of Queensland), or Pass type/direction
  • Class of travel (e.g. economy or business seat, Rail Bed, First Class single/twin sleeper etc)
  • Number and names of passengers
  • Passenger type (e.g. adult, pensioner, student, child–advise children’s ages)
  • Concession details (e.g. concession card number/state of residence) where applicable
  • Home, mobile and emergency contact number for customer
  • Any assistance getting on or off the service, or during the journey
  • Any dietary requirements for meals included in fare

Travelling by train around Queensland is something you must do if you are spending time travelling around the beautiful part of Australia. QLD is lucky enough to have a variety of trains taking you all across the coast and outback. The trains are comfortable, easy and a great experience for any type of traveller from backpackers to families.

For more information on Queensland Rail services, pricing and schedules please contact us.

Cancellation and Amendment Policy

Please provide QLD Travel with our booking reference number and customer names.


Notice given of cancellation (based on ‘departure’ time)

Cancellation Fee charged

Amendment Fee charged

RailBed, First Class Sleeper and Business Seat

Anytime prior to scheduled departure date and time as shown on ticket.

$50 per adult one-way

$15 per adult*

Economy Seat, Economy Sleeper and Premium Economy Seat

Anytime prior to scheduled departure date and time as shown on ticket.

$25 per adult one-way

$15 per adult*

All above

Anytime after the scheduled departure date and time as shown on the ticket.

100% of ticket price

100% of ticket price

Rail Passes

Any changes


No fees apply

# Rail Travel Pass Refund Policy:
No refund will be given once a pass has been used; nor are refunds allowed on lost, stolen or expired passes.
Cancellation fees are not charged if the pass hasn’t been used, provided it is within six (6) calendar months of the date of issue. For passes purchased overseas, refunds cannot be obtained in Australia.

* The $15 per adult fee is charged per booking ( Not per travel sector )

Click here for more information on the Cairns Skyrail.


For group bookings please contact us by clicking here.

For standard bookings or to call QLD Rail Travel on 300 131 722 from 7am to 7pm (AEST)